NZSBA The Board’s Role in Concerns and Complaints Workshop – Porirua

NZSBA The Board’s Role in Concerns and Complaints Workshop – Porirua

Navigating the process with confidence, consideration, and fairness.

By NZSTA

Date and time

Tuesday, August 27 · 6 - 8pm NZST

Location

Porirua College - Rangituhi House (Green Block) which is at the front of the school near the carpark

64 Driver Crescent Porirua, Wellington 5024 New Zealand

About this event

  • Event lasts 2 hours

    No one enjoys handling a concern or a complaint, but sometimes your board may have to.

    This session aims to help you understand why people complain, how your board can confidently navigate the complaint process, and how you can use the feedback to improve.


    Join us as we explore:


    · The nature of concerns and complaints and your board’s role in handling them.

    · Following your concerns and complaints process, allowing for natural justice, and remaining open and transparent.

    · What to do when a complaint involves a staff or board member.

    · Actions that can be taken when a complaint cannot be resolved.


    Before you attend

    We recommend familiarising yourself with the following:

    · Your board’s concerns and complaints policy and process.

    · Our Resource Centre > Concerns and Complaints

    Tags

    Organized by

    NZSTA